Refund Abuse

Stop Fraudulent Refund Claims Before They Cost You

Fraudsters and policy abusers manipulate returns.

Refund abuse and return fraud are among the most damaging threats to e-commerce businesses, leading to millions in revenue loss every year.

With false claiming of refunds or returning inauthentic items to exploit retailer policies.
False “Item Not Received” (INR) Claims

Customers falsely claim they never received an order to secure a refund while keeping the item.

Wardrobing & Return Fraud

Shoppers buy, use, and return products fraudulently, particularly with high-end or seasonal items.

Fake & Inauthentic Returns

Fraudsters return counterfeit or swapped items instead of the original purchase.

Serial Refunders & Policy Exploiters

Some customers abuse refund policies, placing high return volume orders to exploit businesses.

Collusion with Delivery Agents

Refund fraud networks work with logistics providers to mark items as undelivered.

Industries Most Affected by Refund Abuse & Return Fraud

Protect your margins and policies from refund abuse.
Prevent bot-driven purchases and reseller fraud.
Identify discrepancies in shipment scans, weight, and tracking data.

Athena, part of the Alyssa fraud prevention suite, delivers end-to-end refund abuse and return fraud detection, helping businesses stop fraudulent claims before they happen.

Book an Audit – Take control of your refund policies and prevent losses today.