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Our FAQs
Get familiar with our frequently asked questions. We have compiled answers to common questions to help you quickly find the information you need. If your question isn't covered here, feel free to contact us at info@esentinel.io for further assistance.
What is E-Sentinel?
E-Sentinel is a company dedicated to delivering a broad spectrum of software solutions for different types of institutions, with its first product, Alyssa, specifically aimed at empowering e-commerce businesses. This innovative tool leverages an advanced algorithm to examine various facets of customer behaviour, aiming to detect and prevent return fraud, identity theft, chargeback fraud, and more. It also automates the resolution of complaints, streamlining the efficiency of e-commerce operations and drives growth.
Is E-Sentinel compatible with Shopify?
Yes, Alyssa, when live and permitted by Shopify, is accessible through the Shopify App Store, offering a seamless plug-and-play experience for e-commerce businesses.
What sets Alyssa apart from the competition?
Alyssa employs sophisticated pattern recognition to detect and prevent return fraud, safeguarding businesses from unauthorised transactions and policy abuse.
How does Alyssa handle dispute resolutions?
Alyssa facilitates automated discussions with customers and delivery companies, providing written recommendations for each transaction and aiding in effective dispute resolutions.
How does E-Sentinel spot and deal with fraud?
Alyssa utilises advanced tools such as customer virtual identity analysis, delivery company information assessment, and order analysis. By evaluating these factors, it efficiently identifies and prevents fraudulent activities, providing a comprehensive solution to protect your business.
How does Alyssa enhance fraud detection?
Alyssa utilises machine learning, analyses vast datasets, and provides written recommendations for each transaction, ensuring proactive defense and effective complaint management.
Is there a free trial available?
Yes, you can try us for free during the audit period. Our friendly team will work with you to get you up and running as soon as possible.
How does E-Sentinel address return fraud challenges?
Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.
Can Alyssa help in scammed individual cases?
No, E-Sentinel focuses on providing fraud prevention tools to organisations, contributing to resource and cost reduction related to fraudulent activities.
Can Alyssa be integrated with other platforms?
Yes, Alyssa offers API integration with various e-commerce platforms as listed in the website.
