Privacy & Policy

E-Sentinel Privacy & Policies

1. Overview

Commitment to safeguarding privacy. Outlines data collection, use, and sharing when engaging with services.

2. Information Gathering

Collects transactional and device data, geo-tracking for app users, analytical insights, and cross-references data with third-party sources. Collects information to handle inquiries and identity verification.

3. Data Utilisation

Uses data for fraud analysis, service improvement, statistical analysis, handling requests, policy enforcement, legal rights protection. Personal data retained up to 45 days.

4. Sharing Insights

Shares information with third-party service providers, merchants, partners, legal authorities, during business transfers, or upon user request. De-identified or aggregated data may be shared with third parties.

5. Cross-Border Data Transfer

Data stored and processed in the European Union, maintaining protection standards.

6. European Union Considerations

Operates as a data controller, processes based on legitimate interests, or explicit consent. Users have rights over their data, including access, correction, and deletion.

7. Information Security Measures

Implements industry-standard measures to mitigate risks.

8. Data Retention Practices

Retains data to provide services or comply with legal obligations. Data related to fraudulent activity may be retained longer.

9. Child Privacy Policy

Does not collect data from children under 16; parents can request data deletion.

10. Policy Adjustments

Changes impact data collected after the change, unless consented otherwise.

11. Contact Information

Contact for privacy concerns:

E-Sentinel Website Privacy Policy

1. Introduction

Commitment to user privacy on its website.

2. Information Collection

Collection from user interactions, automated data collection, third-party sources, and statistical data.

3. Use of Information and Sharing Practices

Information is used to enhance services, respond to user requests, and is shared under specific circumstances such as legal requirements and business transfers.

4. Cookies

Use of session and persistent cookies for service enhancement.

5. Interest-Based Advertising

Collaborates with third parties for targeted advertising.

6. Email Communications

Users can opt-out of marketing communications but will still receive administrative emails.

7. Data Retention

Data retained up to 24 months unless a deletion request is made.

8. Applicants Data

Information used for recruitment purposes, retained for 24 months.

9. Policy Regarding Children

No data collection from children under 16 without parental consent.

10. Security

Industry standards for data protection, with some risk acknowledged.

11. Changes and Consent to Privacy Policy

Users consenting to this policy agree to its terms and subsequent changes.

12. Links

Not responsible for privacy practices of linked external sites.

13. Location-Specific Information in the European Union

EU residents have specific data processing rights.

Our FAQs

Get familiar with our frequently asked questions. We have compiled answers to common questions to help you quickly find the information you need. If your question isn't covered here, feel free to contact us at for further assistance.
What is E-Sentinel?
E-Sentinel is a company dedicated to delivering a broad spectrum of softwaresolutions for different types of institutions, with its first product, Alyssa, specificallyaimed at empowering e-commerce businesses. This innovative tool leverages anadvanced algorithm to examine various facets of customer behaviour, aiming todetect and prevent return fraud, identity theft, chargeback fraud, and more. It alsoautomates the resolution of complaints, streamlining the efficiency of e-commerceoperations.
Is E-Sentinel compatible with Shopify?
Yes, Alyssa, when live and permitted by Shopify, is accessible through the Shopify App Store, offering a seamless plug-and-play experience for e-commerce businesses.
What sets Alyssa apart from the competition?
Alyssa employs sophisticated pattern recognition to detect and prevent return fraud, safeguarding businesses from unauthorized transactions and policy abuse.
How does Alyssa handle dispute resolutions?
Alyssa facilitates automated discussions with customers and delivery companies, providing written recommendations for each transaction and aiding in effective dispute resolutions.
How does E-Sentinel spot and deal with fraud?
Alyssa utilizes advanced tools such as customer virtual identity analysis, deliverycompany information assessment, and order analysis. By evaluating these factors, itefficiently identifies and prevents fraudulent activities, providing a comprehensive solutionto protect your business.
How does Alyssa enhance fraud detection?
Alyssa utilizes machine learning, analyzes vast datasets, and provides written recommendations for each transaction, ensuring proactive defense and effective complaint management.
Is there a free trial available?
Yes, you can try us for free for 14 days. Our friendly team will work with you to get you up and running as soon as possible.
How does E-Sentinel address return fraud challenges?
Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.
Can Alyssa help in scammed individual cases?
No, E-Sentinel focuses on providing fraud prevention tools to organizations, contributing to resource and cost reduction related to fraudulent activities.
Can Alyssa be integrated with other platforms?
Yes, Alyssa offers API integration, when live and permitted by Shopify, connecting with Shopify for e-commerce.