E-Sentinel is now part of the Eura technologies accelerator, Europe’s premier tech hub with a legacy of driving retail innovation. Nestled in Roubaix—France’s historic retail and e-commerce heartland, Euratechnologies has been the launchpad for industry leaders shaping the future of digital commerce.
Retail fraud is evolving at a rapid pace, with businesses facing rising threats fromrefund abuse, chargeback fraud, account takeovers, and logistics scams.
By joining forces with Eura technologies' vast retail ecosystem, E-Sentinel is accelerating its mission to deliver the most advanced AI-powered fraud prevention solutions— helping retailers stay one step ahead of fraudsters while maximising revenue protection and operational efficiency.
With deep industry expertise, cutting-edge technology, and a relentless focus onsecurity, we are setting a new standard for fraud detection in retail. This partnershipstrengthens our ability to combat fraud at scale, ensuring that businesses can growwith confidence in an ever-evolving threat landscape.
Welcome to the future of frictionless, fraud-free commerce.
The conversation with CNBC’s Annie Palmer reveals a growing reality—return fraud isn’t just a minor operational issue; it’s a systemic problem aPecting even the most sophisticated retailers.
Amazon, a company built on logistical excellence and cutting-edge fraud prevention, is losing billions to fraudulent returns. If a company with its resources can’t fully prevent refund abuse, what does that mean for the rest of the industry?
The Growing Scale of Return Fraud
- $100 billion lost annually due to fraudulent returns
- Returns now outpace e-commerce growth, creating an unsustainable model
- Fraudsters operate in plain sight, selling refund scams on Telegram, TikTok, and
- underground forums
Return fraud is no longer just about a few bad actors gaming the system. It’s become an organised business, with fraudsters trading tactics, selling services, andexploiting weaknesses in return policies at scale.
Why Traditional Fraud Measures Are Falling Short
Most fraud detection tools are built to stop payment fraud, not return fraud. Unlike transactional fraud, refund abuse exploits operational blind spots, including:
- Fake item swaps – Returning counterfeit or empty boxes while keeping the original
- Social engineering – Manipulating customer service teams into approving refunds
- Logistics loopholes – Exploiting delivery errors to falsely claim missing items
Even retailers with advanced machine learning models struggle, because refund fraud isn’t just about data mismatches—it’s about understanding behaviour, intent, and operational gaps.
Fixing the Return Fraud Problem Requires a New Approach
At E-Sentinel, we believe return fraud prevention needs to move beyond just flagging suspicious activity to structurally making fraud harder to commit.
This means:
- Behavioural intelligence – Identifying high-risk refund patterns before fraud happens
- End-to-end return tracking – Ensuring the integrity of returned products from doorstep to warehouse
- AI-driven claims filtering – Automating refund decision-making based on real risk signals
For years, retailers have been reacting to return fraud, trying to patch vulnerabilities as they emerge. But as fraudsters adapt faster, the industry needs a proactive, system-wide approach that integrates fraud prevention into logistics, operations, and customer service.
Moving from Defence to Prevention
Retailers are at a critical turning point. As return fraud continues to grow, the question isn’t just about how much revenue is lost today, but how sustainable e-commerce remains in the long run.
