Terms & Conditions

E-Sentinel Terms of Service

1. Introduction

Commitment to safeguarding privacy. Outlines data collection, use, and sharing when engaging with services.

2. Access and Modifications

2.1 Access to the Service

We provide access to the Service, but you are responsible for any third-party fees associated with your access.

2.2 Modifications to the Service

We reserve the right to modify or discontinue the Service, or any part thereof, without notice. You agree that we will not be liable for any modification, suspension, or discontinuance of the Service.

2.3 Ownership

The Service and all content are protected by applicable intellectual property laws. We and our licensors own all rights in and to the Service, including all underlying software and technology.

3. User Data License and Privacy

3.1 User Data Restrictions

We will not disclose user data to unaffiliated third parties, except as previously agreed for the provision of the Service.

3.2 User Data License

Your submission of user data is subject to our Privacy Policy. You may grant us a license to use the user data for the purpose of providing and improving our services.

3.3 Your Restrictions for Submitting User Data

You shall ensure that submitted user data complies with applicable laws and does not violate third-party rights. We can help you for that.

4. Restrictions and Acceptable Use

You agree to comply with all applicable laws and our Acceptable Use Policy, which is incorporated into these Terms.

5. Feedback

Data stored and processed in the European Union, maintaining protection standards.

6. Links and Third-Party Content

The Service may contain links to third-party content. We do not endorse or control third-party content and are not responsible for its accuracy or completeness.

7. Warranty Disclaimers

Your use of the Service is at your sole risk. We disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

8. Limitations of Liability

We and our licensors will not be liable for any indirect, incidental, or consequential damages arising out of or related to these Terms or the Service.

9. Indemnity

You agree to defend, indemnify, and hold E-Sentinel harmless from any third-party claims arising from your use of the Service.

10. Changes to these Terms

We may make changes to these Terms, and any material changes will be communicated to you. You have the right to terminate your subscription if you are negatively impacted by such changes.

11. Confidentiality and Publicity

11.1 Confidential Information

Certain information is deemed confidential, and both parties agree not to use it for any purpose other than exercising their rights under these Terms.

11.2 Non-Use and Non-Disclosure

Neither party shall use the other's confidential information for any purpose other than as specified in these Terms.

11.3 Publicity

By using the Service, you agree that we may disclose your status as a customer and use your name and logo in marketing materials.

12. Consent to Electronic Communications

By using the Service, you consent to receiving electronic communications from us.

13. Miscellaneous

Our failure to act in a particular circumstance does not waive our ability to act in the future.

14. Dispute Resolution and Arbitration

14.1 Generally

To resolve disputes, both parties agree to binding arbitration. This includes all claims arising from these Terms, except for specified exceptions.

14.2 Exceptions

Certain claims, such as small claims actions or requests for injunctive relief, are exempt from arbitration.

14.3 Arbitrator

Arbitration will be conducted by the Commercial Court of Paris, with certain modifications.

14.4 Notice - Process

Before initiating arbitration, a written notice must be sent to the other party describing the nature of the dispute.

14.5 No Class Actions

You and E-Sentinel agree that claims will be brought only in an individual capacity, not as part of a class action.

14.6 Modifications

If we change this arbitration provision, you have the right to reject the change within 30 days, resulting in termination of your account.

14.7 Enforceability

If any part of the arbitration provision is found to be unenforceable, the entirety of the provision will be null and void.

15. Contact Information - Disclosures

For questions or concerns about these Terms, please contact us via our contact portal.

16. Force Majeure

We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control.

17. Governing Law

17.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of France.

17.2 Venue

Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Paris, France, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.

18. Termination

Either party may terminate these Terms for any reason by providing written notice to the other party. Upon termination, you must cease all use of the Service.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of France without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in France.

20. Indemnification

You agree to indemnify and hold harmless E-Sentinel, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, expenses, or losses arising out of your use of the Service or violation of these Terms.

21. Limitation of Liability

In no event shall E-Sentinel, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

22. Dispute Resolution

Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration in accordance with the Arbitration Rules of France.

23. Entire Agreement

These Terms constitute the entire agreement between you and E-Sentinel and supersede all prior and contemporaneous agreements, understandings, representations, and warranties.

24. Waiver

The failure of E-Sentinel to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

25. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

26. Changes to Terms

E-Sentinel reserves the right, at its sole discretion, to modify or replace these Terms at any time. The most current version will be posted on our website.

27. Contact Information

For any questions about these Terms, please contact us at info@esentinel.io.

Last updated: 01/03/2024

Business Ethics Code

E-Sentinel Vendor Business Ethics Code

E-Sentinel (“E-Sentinel”) is committed to maintaining the highest standards of business integrity and professionalism. We expect our vendors, suppliers, distributors, partners,

business associates, and third-party representatives (“Vendors”) to adhere to these standards and communicate them throughout their organizations. This Vendor Code of Conduct (“Code”) outlines E-Sentinel’s expectations regarding ethical conduct and compliance with applicable laws and regulations.

Vendors must adhere to the principles outlined in this Code, along with their internal company policies, legal commitments, and agreements with E-Sentinel. Non-compliance with this Code may lead to the discontinuation of the business relationship. Vendors are urged to address any inquiries or concerns regarding this Code with their designated E-Sentinel contact.

1. General Conduct and Ethics

Vendors associated with E-Sentinel are expected to demonstrate honesty, ethics, and transparency in their dealings with E-Sentinel, its employees, customers, and other stakeholders.

1.1 Monitoring and Reporting

Vendors are responsible for monitoring their own compliance with this Code and reporting any integrity concerns or violations involving or affecting E-Sentinel. When requested, Vendors should assist E-Sentinel in investigating such concerns.

1.2 Compliance with Laws

Vendors must comply with all applicable laws, rules, and regulations that pertain to their business, especially those related to their duties for E-Sentinel.

2. Anti-Corruption and Business Expenses

E-Sentinel strictly prohibits bribery, kickbacks, or any illegal payments directly or indirectly related to E-Sentinel. This includes dealings with public officials or private parties.

2.1. Business Expenses

All business expenses incurred by Vendors in connection with E-Sentinel, such as gifts, hospitality, entertainment, events, travel, or accommodation, must adhere to agreements with E-Sentinel. These expenses should have a legitimate business purpose, be reasonable, comply with local law, and be accurately recorded.

3. Use and Protection of E-Sentinel Corporate Assets

If provided with E-Sentinel assets, including technology, software, proprietary information, or other physical assets, Vendors are expected to protect these assets and ensure their efficient use for legitimate business purposes.

4. Conflicts of Interest and Corporate Opportunities

Vendors should avoid actual or potential conflicts of interest that interfere with E-Sentinel's interests. This includes not taking opportunities discovered through the use of E-Sentinel property, information, or positions for personal gain.

5. Insider Trading

Vendors with access to material non-public information about E-Sentinel or other companies may not purchase or sell securities based on such information. Vendors are prohibited from tipping others regarding material non-public information.

6. Antitrust, Competition, and Fair Dealing

Vendors are expected to comply with antitrust and competition laws, promoting fair and open competition. They should not engage in agreements with competitors that unreasonably restrain trade or unfairly advantage any party.

7. Record Management and Recording Transactions

Vendors must ensure that financial books, records, and accounts related to their relationship with E-Sentinel accurately reflect transactions and events. Falsification of documents or accounting records is strictly prohibited.

8. Confidential Information

Vendors are required to safeguard and protect E-Sentinel’s confidential information and that of its customers, suppliers, shareholders, employees, or other third parties. Confidential information includes non-public information that, if disclosed, could harm the relevant party or be useful to competitors.

9. Data Privacy

Vendors must comply with all applicable laws and regulations regarding the protection of personal information or other sensitive information. Vendors should accurately reflect data processing activities in their privacy policies and promptly notify E-Sentinel of any data breaches.

10. Human Rights, Employee Relations, and Non-Discrimination

Vendors must comply with human rights laws prohibiting child, forced, indentured, or involuntary labour. E-Sentinel expects fair wages, adherence to maximum working hour standards, and compliance with all applicable laws regarding employee benefits. Vendors must conduct themselves professionally, avoiding any form of harassment. E-Sentinel does not tolerate illegal discrimination or harassment.

11. Environment, Safety, and Health

Vendors are expected to manage operations in a manner protective of human health, safety, and the environment, especially concerning their work with E-Sentinel. Compliance with health, safety, and environmental laws is mandatory. If you have inquiries or concerns, reach out to us at info@esentinel.io

Last updated: 01/03/2024

E-Sentinel Privacy Statement

1. Overview

Welcome to E-Sentinel's Privacy Statement. Our commitment is to safeguard your privacy. This statement outlines the collection, use, and sharing of your personal data when you engage with our services. If you have inquiries or concerns, reach out to us at info@esentinel.io

2. Information Gathering

2.1. Transactional Insights

When you place orders through Merchant Websites using our services, we gather transactional data. This includes personal details such as your name, email, address, purchased items, price, shipping information, and basic account information from the Merchant Website.

2.2. Device Analytics

Data about the device you use to access Merchant Websites is collected. This encompasses device model, operating system, unique identifiers, browser type, mobile network details, and IP address.

2.3. Geo-tracking Data

For users of Merchant Website mobile apps, we collect geo-location during active app use. City-approximate geo-location is collected for users of Merchant websites.

2.4. Analytical Insights

Analytical data about your interaction with Merchant Websites is gathered. This includes access frequency, time spent, scrolling behaviour, referred pages, and viewed/interacted pages and items.

2.5. Cross-Referencing

We cross-reference, verify, and enhance collected data using third-party sources like search engines, social networks, carriers’ information, and mapping services.

2.6. Inquiry Information

If you contact us with questions or complaints, we collect relevant information to address your inquiry and verify your identity.

3. Data Utilization

We employ the collected information for various purposes:

- Providing fraud analysis to Merchants

- Enhancing and improving services

- Statistical analysis of consumer activities

- Handling requests and complaints

- Enforcing policies and preventing misuse

- Taking action in disputes and protecting legal rights

Personal data collected is retained for up to 45 days.

4. Sharing Insights

We may share information:

- Third-party service providers

- Merchants for reviews, audits, or dispute handling

- Partners for order optimization

- Legal authorities when required

- Corporate entities during business transfers

- De-identified or aggregated information with third parties

- You or other parties upon verifiable request

5. Cross-Border Data Transfer

Data will be stored and processed in the European Union with measures to maintain data protection standards.

6. European Union Considerations

As a data controller, we rely on legitimate interests and may process your information based on explicit consent through the Merchant Website. You have rights to access, correct, or delete your data.

7. Information Security Measures

We implement industry-standard measures to mitigate information risks.

8. Data Retention Practices

We retain personal data for as long as necessary to provide services or comply with legal obligations. Data associated with fraudulent activity may be retained longer.

9. Child Privacy Policy

We do not knowingly collect personal data from children under 16. Parents can contact us for data deletion.

10. Policy Adjustments

Material changes will only impact data collected after the Policy change, unless you agree to apply the new Policy to previously collected data.

11. Get in Touch

For questions or comments about this Privacy Statement, contact us at info@esentinel.io. Choose E-Sentinel with assurance. Safeguarding your privacy is our foremost commitment.

Last updated: 01/03/2024

E-Sentinel Website Privacy Policy

1. Introduction

Welcome to the E-Sentinel website privacy policy. E-Sentinel prioritizes the privacy of its users and is dedicated to ensuring the protection of information collected or disclosed during the use of its website at sentinel.io. This comprehensive Website Privacy Policy (Policy) outlines the privacy practices of E-Sentinel, and by continuing to use the site, you agree to the terms stated herein.

2. Information Collection

In the last weeks, E-Sentinel has collected various categories of information to enhance its services and improve user experiences. This information is gathered through direct user interactions, browsing sessions, and third-party sources.

2.1. User Interaction

When users register on the site, seek support, participate in sales promotions, or engage with E-Sentinel through various channels, personal data such as name, address, contact information, and other identifiable details may be collected and stored in E-Sentinel's databases.

2.2. Automated Data Collection

E-Sentinel may automatically collect personal data through cookies or other online technologies when users access the site. This includes but is not limited to internet traffic data, IP addresses, device details, web browser type, pages accessed, links clicked, and site navigation patterns.

2.3. Third-Party Sources

Information about users may also be obtained from business partners and service providers. This includes personal data such as contact information and general details associated with users's IP addresses or devices. The purpose is to improve site operations, for marketing initiatives, or to enhance overall user experiences.

2.4. Statistical and Aggregated Data

E-Sentinel may also collect statistical and other aggregated data related to user site usage. This information is used in a non-individually identifiable manner for various purposes.

3. Use of Information and Sharing Practices

The information collected is utilised by E-Sentinel to analyse trends, administer the site, enhance services, and respond to user requests. E-Sentinel does not share, distribute, sell, or rent personal data except in specific circumstances outlined in this Policy.

3.1. Circumstances for Sharing

- Legal Requirements: Compliance with legal obligations, prevention, investigation, or action regarding illegal activities.

- Legal Process: Response to legal processes, court orders, or subpoenas.

- Defending Rights: Establishing or defending legal rights.

- Site-related Services: Sharing information with trusted third-party partners for the purpose

of providing site-related services to E-Sentinel.

- User Permission: Requesting user permission for additional uses beyond those outlined in

this Policy.

3.2. Business Transfer

In the event of a business transaction, such as a sale, merger, reorganization, or bankruptcy proceeding, user information, including personal data, may be transferred as part of such a transaction.

4. Cookies

E-Sentinel uses both session and persistent cookies to enhance user experience, improve services, and track site usage for marketing and operational improvements.

5. Interest-Based Advertising

E-Sentinel may collaborate with third parties for relevant advertisements on other services, using information collected through cookies for retargeting purposes.

6. Email Communications

Users have the ability to opt out of marketing communications at any time. However, administrative emails about transactions or policy changes will be sent to registered users and cannot be opted out of.

7. Data Retention

Personal data collected on the website is retained for up to 24 months, unless users request its deletion or if its retention is required to establish, exercise, or defend against legal claims, or comply with legal obligations. When data is no longer needed, it is either deleted from E-Sentinel's system or anonymized.

8. Applicants Data

Information about job applicants, including contact details, professional experience, CVs, and other relevant information, is used for recruitment purposes. Applicant data will be retained for 24 months, and it may be used for statistical purposes to improve recruitment processes.

9. Policy Regarding Children

E-Sentinel does not knowingly collect personally identifiable information from children under the age of 16. If a parent or guardian becomes aware that their child has provided personal data without consent, they should contact E-Sentinel immediately.

10. Security

E-Sentinel follows generally accepted industry standards and best practices to protect the personal data submitted to it, both during transmission and once received. However, due to the evolving nature of Internet communications and technologies, the security of user information may be compromised.

11. Changes and Consent to Privacy Policy

By registering with E-Sentinel or using the site without prior registration, users agree to the terms of this Privacy Policy. E-Sentinel reserves the right to change the provisions of the Privacy Policy from time to time, and users are advised to check it regularly. Continued use of the site after any changes to the policy constitutes acceptance of the updated Privacy Policy.

12. Links

E-Sentinel's site may contain links to other companies sites. E-Sentinel is not responsible for the privacy practices of these external sites, and users are encouraged to learn about their privacy policies.

13. Location Specific Information in The European Union

Residents of the European Union have specific rights regarding the processing of their personal data. As a data controller, E-Sentinel relies on legitimate interests to process information, and users may exercise their rights as outlined in applicable data protection laws.

Requests can be submitted to info@esentinel.io. E-Sentinel does not sell information, as sales are defined under applicable laws. Users will not be discriminated against for exercising their legal rights.

Last updated: 01/03/2024

Our FAQs

Get familiar with our frequently asked questions. We have compiled answers to common questions to help you quickly find the information you need. If your question isn't covered here, feel free to contact us at info@esentinel.io for further assistance.
What is E-Sentinel?
E-Sentinel is a company dedicated to delivering a broad spectrum of softwaresolutions for different types of institutions, with its first product, Alyssa, specificallyaimed at empowering e-commerce businesses. This innovative tool leverages anadvanced algorithm to examine various facets of customer behaviour, aiming todetect and prevent return fraud, identity theft, chargeback fraud, and more. It alsoautomates the resolution of complaints, streamlining the efficiency of e-commerceoperations.
Is E-Sentinel compatible with Shopify?
Yes, Alyssa, when live and permitted by Shopify, is accessible through the Shopify App Store, offering a seamless plug-and-play experience for e-commerce businesses.
What sets Alyssa apart from the competition?
Alyssa employs sophisticated pattern recognition to detect and prevent return fraud, safeguarding businesses from unauthorized transactions and policy abuse.
How does Alyssa handle dispute resolutions?
Alyssa facilitates automated discussions with customers and delivery companies, providing written recommendations for each transaction and aiding in effective dispute resolutions.
How does E-Sentinel spot and deal with fraud?
Alyssa utilizes advanced tools such as customer virtual identity analysis, deliverycompany information assessment, and order analysis. By evaluating these factors, itefficiently identifies and prevents fraudulent activities, providing a comprehensive solutionto protect your business.
How does Alyssa enhance fraud detection?
Alyssa utilizes machine learning, analyzes vast datasets, and provides written recommendations for each transaction, ensuring proactive defense and effective complaint management.
Is there a free trial available?
Yes, you can try us for free for 14 days. Our friendly team will work with you to get you up and running as soon as possible.
How does E-Sentinel address return fraud challenges?
Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.
Can Alyssa help in scammed individual cases?
No, E-Sentinel focuses on providing fraud prevention tools to organizations, contributing to resource and cost reduction related to fraudulent activities.
Can Alyssa be integrated with other platforms?
Yes, Alyssa offers API integration, when live and permitted by Shopify, connecting with Shopify for e-commerce.